The New Zealand Diploma of Hospitality and Tourism Management programme starts with important practical hospitality management skills.
During the first year, you learn how to be a confident barista and bartender making innovative cocktails. You will learn about wines from around the world starting with the Certificate in New Zealand Wine and progress to the WSET Level 2 Award in Wines as well as the WSET Spirits. Learning practical customer service and sales skills will teach you how to relate to customers in a variety of hospitality and tourism businesses.
Work experience placements with our partner businesses will give you invaluable hands-on experience in some of Auckland’s premier café’s, restaurants and hotels. Many students are offered full-time work at these businesses following their work placement module.
This programme will develop practical skills with our introduction to hospitality to enhance your career opportunities, learn about the world of wine and spirits and build pathways to more senior restaurant and hospitality management roles and the dream of perhaps owning your own hospitality business in the future.
Year One - Semester One
Barista, Customer Service, Wine Knowledge
Looking at the key practical skills to ensure excellence in customer service and that you have confidence as a barista, bartender and completing the Certificate in New Zealand Wine and WSET Level 1 Award in Wines.
Bartending, Cocktails & Mixology and WSET Level 2 Award in Spirits
You will study bartending skills and how to operate a bar and make classic cocktails and the techniques of shaking, stirring, pressing and crushing. You will also complete the highly regarded Wine and Spirit Education Trust (WSET) Award in Spirits Level 2.
Introduction to Accommodation, Superyachts and Cruise ships
This module introduces you to guest services for hotel accommodation and interior (cabin) training for Super Yachts. You will learn about the ship life including a field trip to visit and meet with key personnel on yachts moored in Auckland's Viaduct. The employment module discusses how to write your resumé (CV) and tips on how find jobs on Superyachts and Cruise ships.
Introduction to Event Management
Learn how to plan run-sheets to coordinate and organise events. You complete practical work experience during food and wine focused events where you help with the planning, set up and implementation.
International Wine, Food and Wine Pairing and Customer service
This Advanced Customer service module teaches you to have more confidence with technical and presentation skills including silver service, gueridon and the theatre of Flair Cocktail training.
In the WSET Level 2 Award in Wines, you will study wine from important European wine regions and how wine is made. Sparking, sweet and fortified wines along with food and wine pairing.
Event Planning Management
You will study in detail, how to plan and deliver a special event including developing run sheets, costing of menus, setting sales and production targets and participating as part of the organisational team.
Food and Beverage: Hospitality Management
You will learn how to read accounts and analysis business costs and profitability The computer skills module will build key computer literacy for a hospitality business environment including excel, spreadsheet formatting for budgets, menu and beverage costing and management accounting.
Introduction to People & Culture
This module introduces communication strategies to facilitate hospitality management staff and their relationships.
This module gives you an in-depth knowledge about luxury super yacht operations from accommodation to super yacht interior (cabin) training and ship life. You will learn about superyacht employment opportunities overseas and life on board in a private luxury ship.
Diploma in Hospitality Management Year Two
Hospitality Management leadership
This Diploma in Hospitality Management module looks at strategies to ensure excellence in customer service standards along with how to develop training plans for junior hospitality staff. Leadership management skills and mentoring tools form an important aspect of this course.
People & Culture (Advanced)
This module explores communication strategies to facilitate hospitality and tourism staff relationships and enhance workplace culture. It introduces helpful applications to understand how teams work and flourish in a supportive hospitality management workplace.
Diploma in Hospitality Management Accounting
Understanding and interpreting how a business is doing from aspects of financial performance and profitability is key to hospitality business success. This module consists of a number of hands on workshops to explain and practice hospitality management accounting, interpretation of financial ratios, hospitality and tourism product pricing, yield and productivity analysis and practical experience working on Xero.
Innovation in Hospitality Management Diploma
This module looks at how to predict and anticipate changes in the hospitality and tourism business environment, in order to maintain or improve hospitality business performance.
Diploma in Hospitality and Tourism Marketing
In this module, we will look at hospitality marketing, design and investment in new products and review existing products to ensure long term business profitability. You will get the opportunity to plan and develop a sales and marketing plan.
Written and practical assessments will take place through out the Diploma of Hospitality and Tourism Management enabling you to build and improve your skills.
While studying the Diploma of Hospitality Management qualification, you will have work placements to give you invaluable hands-on experience in some of Auckland’s premier cafe’s, restaurants and hotels. Many students are offered full-time work at these businesses following their work experience module.
Graduates of the Diploma of Hospitality and Tourism Management Level 6 will be able to work in a variety of roles in cafés, restaurants, catering, bars, clubs, luxury resorts, tourism venues, superyachts and hotels. Due to the highly practical nature of this course, NZSFW graduates are very attractive to prospective employers.
Graduate Placement Service
Graduates of the Diploma of Hospitality and Tourism Management Level 6 have access to the NZSFW Placement Service when it is time to seek employment. This service is also available for industry placements during your studies.
International Student Work Rights
This course allows International students to work 20 hours per week.
PROGRAMME START DATES
- Semester One: 7 Sept 2020 - 21 Dec 2020
- Semester Two: 10 Feb 2021 - 28 May 2021
- Semester Three: 19 Oct 2022 - 5 July 2022
YEAR ONE: SEMESTER ONE & TWO
- Monday - Friday
- 9:00 am - 2:30 pm
YEAR TWO: SEMESTER THREE & FOUR
- Monday & Tuesdays, 8:00 am - 4:30 pm
- Wednesdays, 8:00 am - 12:00 pm
- Work placement: Thursdays
Page Updated: 01 Jul 2020